Readiness assessment

14 signals across 6 lifecycle stages. Answer yes or no for each — takes under 3 minutes.

1 of 6

Service definition

Establishing the purpose and measurable outcomes of the service.

Is the purpose of your service clearly defined and documented?

A well-defined service has a documented purpose, measurable outcomes, and a clear problem statement.

YesNo

Have you defined success measures for the service?

Success measures help track whether the service is delivering against its intent — e.g. completion rates, time-on-task, satisfaction scores.

YesNo