Service Assurance
Strengthen your digital
service with confidence.
Independent assurance and readiness support aligned to the Digital Service Standard, Digital Experience Policy, and related guidance.
Independent support for Digital Service Standard and Digital Experience Policy readiness.
What you get
Scope determination
In scope, out of scope, or voluntary — based on 10 applicability signals.
Standards profile
Which of DSS, DIS, DAS, DPS are likely relevant to your service.
Readiness signals
14 weighted signals across 6 lifecycle stages with risk highlights.
Actionable next step
A clear recommendation based on your qualification and assessment.
Built by practitioners working in government digital delivery.
We work alongside delivery teams to strengthen service readiness, reduce delivery risk, and support standards alignment.
Working through delivery readiness, standards, or release decisions? We're happy to talk.
Talk to us →Choose your path
Start where you need to. Each path is designed for a different stage of understanding.
Used by teams working across government digital delivery and assurance environments.
Check applicability
Work out whether your service is likely in scope and which standards may apply.
10 questions
Check applicabilityRun full assessment
Assess delivery signals across design, inclusion, performance, and governance.
14 signals
Run assessmentStart guided check
Begin with applicability, then continue into the assessment if relevant.
Start guided checkWhat is this tool for?
A structured check that maps your service against delivery expectations in under 5 minutes.
Service Assurance helps delivery teams understand whether their service is in scope for the Digital Experience Policy, Digital Service Standard, and related guidance. It provides a practical way to sense check readiness, identify applicable standards, and support assurance conversations before release.
Determine scope
Establish whether a service is in scope of the Digital Experience Policy and related standards.
Identify applicable standards
Surface which of DSS, DIS, DAS, and DPS are likely relevant based on service characteristics.
Assess readiness signals
Evaluate 14 weighted signals across design, inclusion, performance, governance, and delivery.
Support delivery and assurance conversations
Generate a shareable readiness snapshot to align stakeholders and inform next steps.
Who is it for?
Designed for people working in or alongside government and public-sector digital delivery.
Delivery leads
Identify gaps early and shape remediation priorities before assurance.
Service designers & UX teams
Validate coverage across user research, accessibility, and inclusion.
Product managers
Pulse-check readiness before a spend control or service assessment.
Assurance & governance
Pre-screening tool before formal review, gateway, or exemption discussion.
Delivery context
Informed by the delivery realities of contemporary government standards and policy environments.
This tool is not an official assessment or assurance mechanism. It is a lightweight diagnostic designed to help teams surface likely readiness signals early.
Many teams start with a short conversation to sense-check readiness or applicability.